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Exciting changes are coming to MISS DIG 811!

"Notification Center Software Enhances MISS DIG 811 for Underground Utility Safety Across the State of Michigan"
 
Pelican Transition - MISS DIG 811 - PelicanCorpMISSDIG811

 

Important Member Information

With a transformation like this, members can expect changes that will affect ticket delivery, in addition to other aspects of membership.

Please reach out to our Member Services Department at 800-482-7161 or membersupport@missdig811.org with questions or clarification. 

Below is some helpful information to help navigate the changeover. Check back often, as new resources will be added weekly.

Pelican Transition - MISS DIG 811 - f-24-7-22644766_OonQLKPq_Announcements11

For Members using a TMS (Ticket Management System)

For Members NOT using a TMS (Ticket Management System)

Excavator and Homeowner Information

The new OneCallAccess ticket entry platform, coming December 15th, allows excavators to submit dig and design tickets, view ticket history, and check Positive Response from one location. There will no longer be separate locations for e-Locate, RTE, Collaborative Design, or e-Plan tickets. One login provides access to all ticket types. 

 

The OneCallAccess Tutorial video series will be available in SkillBuilder on December 1st. Log into your SkillBuilder account and click Plan/Ticket Entry/Positive Response. The videos cover creating an account, logging in, ticket types, accessing ticket history, placing tickets, taking an action on a ticket, and checking Positive Response. If you would like to view the videos but do not have a SkillBuilder account, click the link below, then click Create Account. https://missdig811.skillbuilder.co/sign-in

 

Those who prefer an interactive approach to training may attend a webinar. To register for a webinar, click on the associated link. 

Webinars 

Friday, December 3rd, 1:00 pm to 2:30 pm 

Tuesday, December 7th, 8 am-9:30 am 

Wednesday, December 8th, 8 am-9:30 am 

Thursday, December 9th, 8 am-9:30 am 

Friday, December 10th, 1 pm-2:30 pm 

Monday, December 13th, 1 pm-2:30 pm 

Tuesday, December 21st, 1 pm-2:30 pm 

Wednesday, December 29th, 9 am -10:30 am 

 

Please reach out to our Web Ticket department at webticketdept@missdig811.org with questions or clarification. 

Below is some helpful information to help navigate the changeover. Check back often, as new resources will be added weekly.

For those interested in joining Sub-SETT, formerly Sub-TIME

We are no longer accepting applications from anyone who previously did not apply to be on the committee. Applications for the committee will reopen in March 2022 and any outstanding applications will be reviewed at that time. Anyone is still allowed to attend TIME Committee meetings, please contact Katie Gruzwalski at kgruzwalski@missdig811.org if interested in joining the TIME Committee.